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Reginald R
Looking for a jobNetworking Technician
Technical support consultant at Creative HR Solutions who supported HRManage ERP, payroll auditing, and operational reporting.
ZimbabweNetworking Technician at Frolgate Technology Group
Experience
Networking Technician
Performed Cat6 structured cabling, optical fibre cabling, cable terminations, and patch panel installations.
Cat6 Cable InstallationFibre Optic CablingCable TerminationPatch Panel Installation
Technical Support Consultant
Provided technical support and customer service, conducted data analytics, supported payroll administration and taxation processes, and maintained records for auditing and compliance.
Technical SupportCustomer ServiceData AnalysisPayroll AdministrationPayroll AuditsTaxationHRManage ERPUser Acceptance Testing
IT Graduate Trainee
Provided technical support and customer service, assisted with data analytics for operational reporting, and helped troubleshoot IT-related service issues.
Technical SupportCustomer ServiceData AnalysisTroubleshooting
Outbound Call Centre Agent
Handled lead generation and sales, customer retention and nurturing, and conducted marketing research and surveys.
Lead GenerationSalesCustomer RetentionMarket Research
Call Centre Agent
Resolved customer queries, provided end-to-end query tracking, delivered channel support, and troubleshot telephony system faults. Achieved CICM certification.
Query ResolutionQuery Tracking And DocumentationChannel SupportVoIP TroubleshootingCustomer RetentionDebt CollectionCICM
Technical Officer
Supported user interface design activities and contributed to mobile application development using Java.
User Interface DesignJavaMobile Development
Telecommunications Intern
Performed LTE installations and troubleshooting, optical fibre splicing, and supported Base Transceiver Station equipment installation and recovery for Huawei and Ericsson systems.
LTE Device InstallationTroubleshootingFiber Optic SplicingBTS InstallationBTS RecoveryHuaweiEricssonIPASO Radio ConfigurationRF Antenna MountingMicrowave Antenna MountingCCTV Installation
Education
Cisco Academy
Currently studying towards CCNA certification.
Cisco
Earned the Cisco Introduction to Cybersecurity Certificate in July 2022.
Earned the Cisco Introduction to Cybersecurity Certificate in July 2022.
Cisco
Earned the Cisco Cyber Ops Associate Certificate in August 2021.
Earned the Cisco Cyber Ops Associate Certificate in August 2021.
Murewa High School
Completed Ordinary Level with 11 passes including Mathematics, English, and Integrated Science (ZIMSEC).
Harare High School
Completed Advanced Level with 3 passes in Mathematics, Physics, and Chemistry (ZIMSEC).
Cisco
Earned the Cisco Network Security Certificate in July 2022.
Earned the Cisco Network Security Certificate in July 2022.
University of Zimbabwe
BSc Honours in Electronics and Telecommunications Technology, graduated with a 2.1 in August 2022.
BSc Honours in Electronics and Telecommunications Technology, graduated with a 2.1 in August 2022.