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Resho Junior
Looking for a jobIT Support Technician 2
IT Support Technician 2 at Belize Electricity Limited supporting enterprise systems, networks, and cybersecurity.
BelizeIT Support Technician 2 at Belize Electricity Limited
Experience
IT Support Technician 2
Provides second-level support for employees by diagnosing and resolving hardware, software, and network issues. Assists with monitoring and maintaining company servers, switches, and routers, and supports cybersecurity initiatives.
Active DirectoryServer MaintenanceNetwork TroubleshootingCybersecurityAntivirusenterprise applicationsSCADAERPTechnical Documentation
IT Helpdesk Technician
Provided Tier 1 IT support to non-technical internal users through desk side support services. Configured hardware, devices, and software to set up workstations for employees and responded to support requests.
Tier 1 SupportHardware ConfigurationSoftware InstallationTroubleshootingCustomer ServiceDocumentation
Meter Reader
Retrieved readings for assigned cycles accurately and timely, delivered water bills, and educated customers on water conservation. Trained new meter readers and used GPS technology to locate customers.
Data CollectionGPSTime ManagementCustomer EducationTraining
Fieldworker
Upgraded and installed new main water service to consumers, reported illegal connections, and performed routine tests of new main water lines. Delivered water samples to treatment plants and documented daily reports.
Water SystemsInstallationTestingReportingDocumentation
Warehouse Assistant
Prepared orders for shipment by picking, packing, and labeling merchandise. Conducted inventory control checks and maintained equipment to keep the warehouse well-stocked and in good working order.
Inventory ControlOrder FulfilmentPackingLoadingCustomer Service
Tour Guide
Guided groups of up to 10 people on scheduled tours, sharing historical and cultural context. Managed tour groups by keeping on schedule and handling issues to promote positive experiences.
Tour GuidingCommunication SkillsCustomer ServiceSafety AwarenessFlexibility
Education
St. John's University
Pursuing a Bachelor Degree in Cybersecurity, expected to complete in May 2026.
Pursuing a Bachelor Degree in Cybersecurity, expected to complete in May 2026.
Google
Earned the Google Cybersecurity Certificate in April 2025.
Earned the Google Cybersecurity Certificate in April 2025.
Cardicom Computer Training Institute
Completed Networking Level 1 training from March to May 2018.
Completed Networking Level 1 training from March to May 2018.
Cardicom Computer Training Institute
Completed Networking Level 2 training from May to August 2018.
Completed Networking Level 2 training from May to August 2018.
New Horizon Training Academy
Completed Interconnecting Cisco Networking Devices training in June 2017.
Completed Interconnecting Cisco Networking Devices training in June 2017.
Wesley Junior College
Earned an Associate's degree in Information Technology from 2012 to 2016.
Earned an Associate's degree in Information Technology from 2012 to 2016.
Gwen Lizarraga High School
Earned a Diploma in Technical Education from 2005 to 2009.
Earned a Diploma in Technical Education from 2005 to 2009.
St. Mary's Primary School
Earned a Primary School Certificate from 1996 to 2005.
Earned a Primary School Certificate from 1996 to 2005.