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Jonathan Rhesa
Looking for a jobOperations Team Manager
Operations Team Manager at Live Greeters improving processes, productivity KPIs, and team performance.
PakistanOperations Team Manager at Live Greeters
Experience
Operations Team Manager
Managed division-level managers and oversaw operations, sales, finance, HR, safety, and compliance. Implemented process improvements, reduced bottlenecks, and advanced productivity KPIs to achieve business goals.
Operations ManagementProcess ImprovementTeam ManagementPerformance EvaluationCoachingCommunication Skills
Establishment - Contact Center
Provided exceptional customer service to Samsung customers via phone, email, and live chat, addressing inquiries and resolving complaints. Maintained high service quality standards and met performance metrics.
Customer ServiceTroubleshootingCommunication SkillsProduct KnowledgePerformance Metrics
Education
Allama Iqbal Open University
Master in English Linguistics from Allama Iqbal Open University, Lahore, from 2023 to 2026.
Master in English Linguistics from Allama Iqbal Open University, Lahore, from 2023 to 2026.
Allama Iqbal Open University
Bachelor of Arts in English from Allama Iqbal Open University, Lahore, from May 2017 to August 2021.
Bachelor of Arts in English from Allama Iqbal Open University, Lahore, from May 2017 to August 2021.