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Deputy Chairman & Marketing Director
Learning and organisational development leader at ServXcellence, who established an EduQual-approved institute and developed endorsed professional programmes.
Trinidad and TobagoDeputy Chairman & Marketing Director at A Caring Community
Contribute to organisational strategy, governance, stakeholder engagement, community partnerships and communication initiatives supporting the development of the Food Bank.
StrategyGovernanceStakeholder EngagementCommunity PartnershipCommunication Skills
Provide strategic leadership for learning, leadership development and organisational improvement engagements. Established the ServXcellence Institute of Service Leadership, securing EduQual centre approval and developing endorsed professional learning programmes.
Learning Needs Analysis (LNA)Program DesignLeadership DevelopmentFacilitationAssessmentsEvaluationQuality AssuranceOrganizational DevelopmentCoachingStakeholder Engagement
Established and led the Customer Care & Support Department, managing a team of more than 15 employees. Directed learning and capability development, designed and delivered corporate training programmes, and implemented a Customer Service Management System contributing to a 93% service audit score.
Team LeadershipTraining DesignFacilitationCoachingPerformance MonitoringCustomer service managementData AnalysisReportingChange Management
Provided management leadership for customer service operations across multiple retail branches. Developed annual training plans and budgets, designed and facilitated training for over 80 employees annually, and maintained customer satisfaction ratings above 90%.
Customer service managementTraining program developmentBudgetingEmployee DevelopmentCoachingPerformance MonitoringSuccession PlanningContinuous Improvement
Supported product development, customer engagement and business growth through market research, customer insight analysis and marketing strategy support. Collaborated with internal stakeholders to support product launches and research-informed business decisions.
Market ResearchCustomer InsightsMarketing StrategyProduct DevelopmentStakeholder Collaboration
MBA in Service Excellence with Merit from the University of Wales, completed in 2014.
MBA in Service Excellence with Merit from the University of Wales, completed in 2014.
Professional Diploma in Marketing from the Chartered Institute of Marketing, completed in 2005.
Professional Diploma in Marketing from the Chartered Institute of Marketing, completed in 2005.
Professional Certificate in Marketing from the Chartered Institute of Marketing, completed in 1999.
Professional Certificate in Marketing from the Chartered Institute of Marketing, completed in 1999.
Profile sourced from Himalayas.