Ricardo Miranda Figueira

I'm currently supporting business clients at Foundever in Porto, resolving issues across QuickBooks Online and QuickBooks Payroll. I help with payroll configuration, tax setups, and bank reconciliations while maintaining strong KPI performance. At TFG (The Foschini Group), I managed and mentored teams of up to 14 customer service and credit advisory agents. I coached colleagues on quality metrics, compliance, and performance targets. My experience also includes financial administration, client record management, inbound and outbound credit-account support, and administrative query resolution. I've built more than nine years of experience across fintech support, customer success, financial accounting, call centre operations, and team leadership.