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Rick Jerome Doñasales
Looking for a jobClient Success Director / Business Operations
Business operations at Go Next Play, improving CRM workflows and reporting for client success.
PhilippinesClient Success Director / Business Operations at Go Next Play
Experience
Client Success Director / Business Operations
Oversee day-to-day client success and business operations, coordinating priorities and managing deliverables. Lead virtual assistants and content staff, develop SOPs, build GoHighLevel CRM workflows, and create reporting dashboards.
GoHighLevelGoogle SheetsGoogle Apps ScriptCRM AdministrationWorkflow AutomationSOP DevelopmentEmail CampaignsSegmentationAutomation QADeliverability MonitoringClient OnboardingTeam Leadership
Customer Success Director
Oversaw customer success activities, ensuring timely communication and consistent support. Coordinated customer concerns and follow-up requirements with leadership while improving communication and internal processes.
Customer SuccessCommunication SkillsProcess Improvementclient support
Sales Manager
Coordinated sales activities, lead follow-ups, and prospect management. Worked with leadership to identify gaps in lead handling and improve follow-up processes.
Sales ManagementLead ManagementCRMProcess Improvement
Customer Success Specialist
Supported customer onboarding, account inquiries, and ongoing communication. Resolved customer concerns, maintained accurate client records, and coordinated follow-ups.
Customer Successclient supportCRMCommunication Skills
Client Coordinator / Lead Manager
Managed inbound inquiries and outbound follow-ups with prospective property sellers, qualifying leads and maintaining consistent communication. Organized CRM records and tracked prospect activity.
Lead ManagementCRMCommunication SkillsReal Estate
Real Estate Specialist / Virtual Assistant
Prepared property research and reports to support real estate investment evaluations. Coordinated transaction documentation and supported buyer communications.
Real EstateResearchDocumentationCommunication Skills
Customer Service Representative
Handled inbound credit card customer inquiries, resolving billing concerns, addressing account issues, and explaining relevant products and services.
Customer ServiceCredit Card SupportBillingCommunication Skills
Education
Polytechnic University of the Philippines
Bachelor of Science in Economics from the Polytechnic University of the Philippines.