Riley Pettit

About

Experience

1. Technical Support Representative

   TTEC

   Troubleshoot customer internet, telephone, television, device, connectivity, and account-related issues. Guide customers through diagnostic and resolution steps, document cases, and escalate issues when needed.

   Technical TroubleshootingClient CommunicationTicketing SystemsProblem SolvingDocumentation

2. Subcontractor

   Completed project-based work involving cleaning, repairing, and reorganizing resources and infrastructure for local businesses. Worked independently and with teams to complete assignments safely and efficiently.

3. Food Runner / Expeditor

   Coordinated communication between kitchen and service staff while maintaining accuracy and efficiency during high volume service.

Education

1. BYU-Pathway Worldwide / Ensign College

   Pursuing a bachelor's degree in Information Technologies, currently in progress.

2. Cisco

   In progress for CCNA certification.

3. Chandler-Gilbert Community College

   Completed coursework at Chandler-Gilbert Community College from 2021 to 2023.

   Completed coursework at Chandler-Gilbert Community College from 2021 to 2023.

4. Williams Field High School

   Earned a high school diploma from Williams Field High School.

5. Cisco

   Completed Cisco Networking Basics certification.