Rishabhpundir

At Practice by Numbers, I lead customer experience across software and hardware installation, provisioning, and onboarding for 25+ client accounts each month. I improved CSAT from 82% to 94%, maintained 95% on-time delivery, and supported 90% retention across managed accounts. I build scalable client workflows through SOPs, checklists, training materials, and cross-functional coordination. My onboarding programs reduced cycle time by 25%, while Articulate 360 Rise and LearnWorlds resources reduced repetitive support tickets by 35%. Previously, I supported more than 1,000 users at NIIT Learning Systems and resolved client issues across Convergys and IGT Solutions. I enjoy leading support initiatives, resolving escalations, and improving the processes that shape every client interaction.