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Riki Nchabeleng
Looking for a jobSupport Specialist (US Market)
Healthcare Admin | Records & Case Management | EMR/EHR Systems & Medical Coding Familiarity
South AfricaSupport Specialist (US Market) at Clipboard Health
About
I am a psychology graduate with three years of nursing study and hands-on experience supporting nurses, administrators, and healthcare professionals across the U.S. Currently, I work in a high-volume, SaaS-driven support environment, resolving shift issues, credentialing concerns, and EMR-adjacent workflow breakdowns across various healthcare settings. My role involves direct collaboration with facility staff and leadership to bridge operational gaps and maintain system functionality under pressure.
In addition to support, I contribute to trust and safety operations, managing critical incident escalations and coordinating with compliance and law enforcement when necessary. I have also played a key role in updating standard operating procedures (SOPs), proposing analytics initiatives, and improving documentation workflows across multiple teams. My approach combines structure, tech fluency, and a steady, human touch to every system I engage with.
Experience
Support Specialist (US Market)
Provided real-time support to US-based healthcare facilities by resolving shift, credentialing, and clock-in issues through Zendesk. Guided administrators, staffing coordinators, and supervisors in navigating shift workflows and EMR-adjacent systems.
ZendeskEMRCredentialingJiraSOP DevelopmentDocumentationCompliance
Technical Customer Success (UK Market)
Led client onboarding, product training, and first-line technical support for UK-based POS clients in retail and hospitality. Managed user provisioning, payment system configuration, and partner coordination with vendors like Paynt and Elavon.
OnboardingProduct TrainingTechnical SupportCRMInventory Management
Education
University of Pretoria
Emphasized mental health, behavioral theory, social systems, and social research. The curriculum covered various aspects of human behavior and societal structures.
Cape Peninsula University of Technology
Completed 2.5 years of study, including clinical training at Groote Schuur Hospital and District Six Community Health Clinic. Gained practical experience with EHR systems like Clinicom and OpenMRS for patient data management and clinical documentation. Trained in Public Health Management, Medical-Surgical Nursing, Maternal & Child Health, Psychiatric & Mental Health Nursing, and Community Health N