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Robert Lemons Jr
Looking for a jobIT Support Specialist II
IT Support Specialist II at MIM Software / GE Healthcare who improved support response times by 20%.
United StatesIT Support Specialist II at MIM Software / GE Healthcare
Experience
IT Support Specialist II
Act as the primary technical resource for a distributed team and global partners, resolving configuration and networking issues. Own and triage a high-volume support ticket queue, improving response times by 20%.
NetworkingDNSTCP IPFirewallsVPNVLANRoutingWindowsMacOSLinuxJiraServiceNowZendeskMDMIntuneJamfOffice 365Google WorkspaceMicrosoft EntraActive DirectoryDICOM PACSAzureVMWareHyper VPowerShellHIPAAHITRUSTGDPRPHIVulnerability ManagementAutomoxArctic WolfCisco UmbrellaCisco AnyConnectCisco MerakiMicrosoft DefenderProofPointTenableNessusRed CanaryDarktraceKnowBe4IPinfo
Computer Repair Technician and IT Support Services
Resolve technology configuration and performance issues for family, friends, and freelance clients across Windows, Mac, and Linux platforms. Provide infrastructure support for mobile devices and educate end-users on maintenance.
WindowsMacOSLinuxMobile DevicesTroubleshootingPC MaintenanceAntivirusPreventive Maintenance
Internal IT Support and Security Analyst
Provided technical support to end-users across Windows, Mac, and networked environments, resolving hardware, software, and connectivity issues. Installed and maintained security software and firewalls, monitored networks for threats, and tested systems for vulnerabilities.
WindowsMacOSNetworkingSecurityFirewallsJiraAgileVulnerability TestingIncident ResponseIT SecurityProcurementDeployment
Various Network Support Technician Roles
Provided temporary remote helpdesk and network support services for corporate clients across multiple engagements.
Help DeskNetwork SupportRemote Support
Computer Assembly Technician
Assembled, tested, and repaired custom desktop and laptop systems to client specifications. Diagnosed hardware and operational issues to ensure functionality and compatibility.
Computer assemblyHardware DiagnosticsTestingRepair
PC Refresh Technician
Installed, configured, and troubleshot PCs, tablets, peripherals, printers, and core applications for customers. Diagnosed and resolved hardware and software issues.
PC SetupConfigurationTroubleshootingHardwareSoftware
Education
Continental Academy
Earned a High School Diploma from Continental Academy in Coral Gables, FL.