Rodney Mphaphuli

Looking for a job

Desktop Support

Desktop support at Aviation Project and Management Services, resolving hardware and software incidents.

South AfricaDesktop Support at Aviation Project and Management Services

About

At Aviation Project and Management Services, I diagnose and resolve hardware and software incidents across Windows and Mac operating systems. I also install and configure IT equipment and document requests in the service desk system. I take ownership of support issues, analyze problems, and apply temporary or permanent fixes to restore service. When needed, I escalate incidents to other support teams. At Lancet Laboratory, I provided first-line technical support by phone, email, and remotely. I logged and updated incidents, followed up with users, and escalated complex issues. At Europcar, I operated and monitored computer systems and equipment, including batch processing and backup processes. My training includes A+ Computer Technician, N+ Network Technician, and Microsoft desktop support and Windows Server certifications.

Experience

Desktop Support
Diagnosed and resolved software and hardware incidents, including operating systems (Windows and Mac) and various software applications. Provided IT support, installed and configured new equipment, and maintained high customer service standards.
WindowsMacOShardware troubleshootingSoftware TroubleshootingIT Service DeskCustomer Service
Service Desk Engineer
Provided 1st line technical support via phone and email, logged and resolved incidents, and maintained high customer service standards. Escalated complex issues and supported users remotely.
Technical SupportRemote SupportIncident ManagementCustomer ServiceSLA Management
Computer Operator

Education

Boston Business College
Earned MCITP certification as Desktop Support Administrator and Server 2012, including Microsoft Desktop Support Pro Windows 7 Enterprise Technician and Administrator, MCTS, and Windows Server 2012 installation and administration.
Earned MCITP certification as Desktop Support Administrator and Server 2012, including Microsoft Desktop Support Pro Windows 7 Enterprise Technician and Administrator, MCTS, and Windows Server 2012 installation and administration.
Ekurhuleni West College
Completed A+ Computer Technician and N+ Network Technician qualifications, including programming in VB 6.0 and ICDL modules.
Dzimauli Secondary School
Completed Grade 12 in 2002.
Completed Grade 12 in 2002.

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About

Experience

Desktop Support

Diagnosed and resolved software and hardware incidents, including operating systems (Windows and Mac) and various software applications. Provided IT support, installed and configured new equipment, and maintained high customer service standards.

WindowsMacOShardware troubleshootingSoftware TroubleshootingIT Service DeskCustomer Service

Service Desk Engineer

Provided 1st line technical support via phone and email, logged and resolved incidents, and maintained high customer service standards. Escalated complex issues and supported users remotely.

Technical SupportRemote SupportIncident ManagementCustomer ServiceSLA Management

Computer Operator

Education

Boston Business College

Earned MCITP certification as Desktop Support Administrator and Server 2012, including Microsoft Desktop Support Pro Windows 7 Enterprise Technician and Administrator, MCTS, and Windows Server 2012 installation and administration.

Ekurhuleni West College

Completed A+ Computer Technician and N+ Network Technician qualifications, including programming in VB 6.0 and ICDL modules.

Dzimauli Secondary School

Completed Grade 12 in 2002.