Ronnie Jr Estelita

Outbound Sales & Lead Generation Specialist

Conducted outbound calls to veterans and eligible prospects to introduce the VA Fresh Start Program, qualified leads, and transferred interested prospects to Loan Officers. Updated CRM/GHL records and handled customer inquiries and callback scheduling.

Outbound SalesLead GenerationCRMGHLCustomer ServiceCall Dispositions

Operations and Administrative Support Specialist

Managed technician scheduling and dispatch operations using Housecall Pro, coordinated with homeowners, technicians, vendors, and insurance representatives, and handled administrative workflows including email, documentation, CRM updates, and estimate coordination.

HouseCall ProDispatchSchedulingCRMAdministrative SupportEmail ManagementDocumentation

Executive Assistant/Liaison Officer

Represented the company in bidding processes and negotiations to secure project awards, and provided executive support including calendar management and meeting coordination.

Executive SupportCalendar ManagementMeeting CoordinationNegotiationBidding

Virtual/Admin Assistant - Dental Clinic

Conducted appointment scheduling and patient follow-ups, verified insurance benefits via portals and phone systems, and maintained insurance data in CRM systems.

Appointment SchedulingPatient Follow UpInsurance VerificationOpen DentalDentrix SoftwareCarestackCRM

Technical Officer/Sales & Marketing

Assisted Mortgage and Loan Examiners in reviewing and verifying legal and loan documents for compliance, and delivered sales presentations to prospective clients.

Document ReviewComplianceSales PresentationsLoan Processing

Customer Service Representative

Concentrix

Managed high-volume inbound and outbound customer interactions for technical support and service resolution, scheduled repair appointments, and handled escalated concerns.

Customer ServiceTechnical SupportCall HandlingProblem SolvingAppointment Scheduling

Administrative Assistant

Managed official communications and documentation for training courses, organized schedules and meetings via Google Calendar, and prepared administrative reports.

Administrative SupportDocumentationGoogle CalendarReport Preparation