Roxan Ople

At JPMorgan Chase & Co., I handled high-volume customer calls about accounts, transactions, and administrative inquiries. I verified customer identities before accessing financial accounts and documented interactions while following confidentiality and compliance standards. At Oakmont Country Club, I provided front desk and administrative support through phone calls, emails, reservations, and guest correspondence. I updated digital systems and prepared reservation reports and special-request summaries for management. At Kensington Golf and Country Club, I supported daily retail operations by opening and closing the store, monitoring inventory, and maintaining sales and cash records. I also prepared restocking reports and coordinated with kitchen and management on operational needs. My experience also includes guest service at Movenpick Hotel and administrative support at Wycliffe Golf and Country Club. I earned a Bachelor’s degree in Tourism and Hospitality Management from University of San Carlos.