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Rusanne Visagie
Looking for a jobIT Support Engineer (L2)
I resolve L2 API and web-system issues for B2B customers and development teams.
NetherlandsIT Support Engineer (L2) at TGV Projecten
About
I've provided L2 technical support for B2B clients at Swap, troubleshooting API integrations, managing incidents, and helping maintain stable data flow between systems.
I translate client issues into actionable tasks for development teams and communicate technical guidance clearly using Zendesk, Linear, Postman, Intercom, Slack, Notion, and Bubble.io. At Pinto Solutions, I also supported website troubleshooting, API integrations, WordPress maintenance, and client requests.
I'm currently supporting business operations and digital customer communication at TGV Projecten while building further skills in Data Analytics with Python.
Experience
IT Support Engineer (L2)
Managed business administration, invoicing, and operational coordination. Handled customer communication and service inquiries, and supported workflow organization.
Customer SupportProblem SolvingTechnical SupportCustomer Service
Business Operations & Digital Support
API integration specialist
Customer SupportIT IntegrationProblem SolvingTechnical SupportZendeskBubble.ioCustomer ServiceIntercom
Education
Winc Academy
UX Design Institute