Russ Martin

Online Marketplace Seller

Operate an independent e-commerce business managing listings, fulfillment, order processing, inventory, and daily operations while maintaining 100% positive customer feedback.

FulfillmentOperationsInventory ManagementOrder ManagementMarketplace Management

Support Analyst II

MRI Software

Supported users of MRI Software's PMX platform by troubleshooting application issues, documenting cases, investigating root causes, and collaborating with internal teams to resolve software problems.

Application SupportSaaS ApplicationsTroubleshootingTicket ManagementDocumentation

Customer Support & Account Specialist

Managed account workflows in Salesforce CRM, coordinated scheduling and service needs, resolved account issues, and worked across internal teams to maintain accurate records and timely follow-up.

SalesforceCross functional CoordinationIssue ResolutionOperationsCRM

Professional Account Sales Specialist

The Home Depot

Managed complex order, delivery, and fulfillment workflows, coordinated with vendors and internal teams, resolved operational issues, and maintained accurate records to keep projects moving efficiently.

Vendor coordinationOrder ManagementIssue ResolutionOperationsCross functional Coordination