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Ryan Jay Jabido
Looking for a jobSenior Customer Advocate
Customer service representative across e-commerce and healthcare support, handling omnichannel inquiries and order tracking.
PhilippinesSenior Customer Advocate at Boldr Impact
Experience
Senior Customer Advocate
Delivered omnichannel support for e-commerce and healthcare clients, managing inquiries and maintaining detailed records.
ZendeskIntercomSalesforceShopifyGoogle WorkspaceOmni Channel SupportEmail SupportLive ChatPhone SupportData Entry
Operations & Customer Support Manager
Oversaw daily order fulfillment, inventory logistics, and service delivery, handling high-volume customer inquiries and maintaining strong client relationships.
Customer Relationship ManagementOrder FulfilmentInventory ManagementLogisticsPhone SupportIssue Resolution
Customer Service Representative
Handled inbound calls, processed orders, resolved logistics issues, and maintained high data integrity and customer satisfaction.
Inbound CallsPayment ProcessingOrder ProcessingCustomer SatisfactionData EntryProblem Solving
Senior Retention Specialist & SME
Provided phone support to de-escalate complaints, prevent cancellations, and coach team members as a Subject Matter Expert.
Customer RetentionDe escalationCoachingSubject Matter ExpertTeam LeadershipReporting
Education
Genetic Computer Institute
Completed a 2-year program in Information Technology with coursework focused on technical troubleshooting, software systems, and digital communication.