Ryan Noel

I'm looking for a technical support or customer support leadership role — team lead, service desk manager, or support manager — where I can own operational processes, manage or coach a team, resolve complex escalations, and use KPI-driven improvements to strengthen support quality. Contact center and customer service operations leader with 10+ years of experience managing high-volume technical support environments, owning KPI and SLA outcomes, and building teams that consistently deliver. At Curtiss-Wright, I managed the customer support department end-to-end — building the ServiceDesk operation from scratch, standardizing case workflows, dispatching and coordinating a shared engineering pool, and driving a 75% reduction in active backlog while sustaining a 106% ticket resolution rate across 1,502 tickets. At Salesforce, I spent seven years in the contact center, working up from inbound support to technical case management while maintaining a 4.5/5 CSAT across 20-40 weekly cases of varying severity. I'm drawn to the intersection of people, process, and data — places where a well-coached team, a cleaner workflow, and the right metrics can measurably change outcomes. I've built knowledge systems, enforced standards of work, partnered across engineering and operations, and coached teammates through certification and career growth. My background is a little unconventional — Marine Corps Sergeant (leading a 10-person team across two overseas deployments), semiconductor fab technician, Salesforce platform specialist, contact center operator — but the thread running through it is consistent: show up accountable, solve the problem in front of you, and leave things better than you found them. I hold Salesforce certifications in Administrator, Sales Cloud Consultant, Marketing Cloud Email Specialist, and Platform App Builder, plus AI Agentblazer Champion status. Currently seeking a people manager or senior IC role in customer service operations, technical support, or contact center leadership. Open to remote or Portland-metro hybrid, and open to relocation for the right opportunity.