Loading profile…
Ryan Daniel Oprea
Open to opportunitiesCustomer Success Manager
I drive customer retention, product adoption, and revenue growth across SaaS and client-facing teams.
RomaniaCustomer Success Manager at Data Engineer Academy
Experience
Customer Success Manager
Managed a client portfolio valued at over $2 million, maintaining a 95% retention rate and generating over $100,000 in upsells and cross-sells. Facilitated onboarding and adoption of learning resources, partnering with internal teams to support career transitions.
Customer SuccessCRM ManagementCustomer OnboardingRelationship ManagementStakeholder CommunicationCross Functional CollaborationSQLAWSData PipelinesUpsellingCross Selling
Sales Development Representative
Generated new business opportunities through outbound prospecting and cold outreach, conducting over 3,500 cold calls with C-suite executives. Developed personalized email sequences and tracked interactions within CRM systems, contributing to a $51,000 closed contract.
Cold CallingOutbound ProspectingCRM ManagementPipeline ManagementEmail MarketingSales
Sales Development Representative
Managed high-volume outbound prospecting, conducting 200+ calls daily and consistently generating qualified demos. Achieved a 74% meeting attendance rate and contributed to a 29% close rate, earning recognition as the 2nd highest-performing SDR.
Cold CallingOutbound ProspectingCRM ManagementPipeline ManagementSales
DM Appointment Setter
Executed cold outreach campaigns via Facebook direct messaging, securing appointments and contributing to over $30,000 in cash collected. Maintained detailed records in Airtable CRM and refined messaging strategies to improve engagement.
Cold OutreachFacebookAirtableCRM ManagementAppointment Setting
DM Appointment Setter
Engaged prospective customers through direct messaging, building relationships and supporting decision-making for weight loss coaching programs. Contributed to the sale of over 35 coaching packages through consistent follow-up and personalized communication.
Direct MessagesCustomer EngagementFollow upSales
Education
Bucharest University of Economic Studies
Pursued a Bachelor's Degree in Business Administration with a focus on foreign languages.