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Senior Operations Lead
Banking operations executive at ANZ who led ASW workflow adoption, adding 30–35% servicing capacity across SME Wholesale and Private Banking.
IndiaSenior Operations Lead at ANZ
Lead end-to-end servicing operations across SME Wholesale Banking and Private Banking portfolios, including Account Opening, KYC, customer servicing, and lending support. Manage a workforce of 140 FTE through 7 Team Leaders, driving service delivery, workforce planning, and operational risk management.
Banking OperationsService DeliveryWorkforce PlanningKYCAccount OpeningLending OperationsOperational RiskNon Financial RiskGovernanceAutomationWorkflow DigitizationContinuous ImprovementCustomer ExperienceBusiness ContinuityChange Managementcapacity management
Led Financial Data Extraction, Financial Spreading, Covenant Monitoring, Portfolio Reviews, and Letter of Offer Quality Control activities supporting annual review requirements across Commercial, Institutional, and Agribusiness portfolios. Drove productivity, quality, stakeholder engagement, and continuous improvement initiatives across lending operations teams.
Financial Data ExtractionFinancial SpreadingCovenant MonitoringPortfolio ReviewQuality ControlCredit RiskLending OperationsProductivity ImprovementStakeholder EngagementContinuous ImprovementTrainingAccreditationWorkforce Readiness
Led a 45-member Institutional and Wholesale Lending Operations team supporting corporate and institutional banking portfolios across multiple geographies. Managed end-to-end lending operations including loan origination support, documentation, facility maintenance, and customer lifecycle management.
Institutional BankingWholesale LendingLoan OriginationDocumentationFacility MaintenanceCustomer Lifecycle Managementoperational performanceWorkforce PlanningRisk ManagementAuditStakeholder EngagementCapability DevelopmentOperating Model DesignGovernanceOperational Readiness
Managed NZ Operations for UDC, overseeing operational activities and team performance.
Led retail banking operations for consumer cards, managing team performance and service delivery.
Performed data integrity and customer records reconciliation tasks to ensure accuracy and consistency.
Processed invoices for the France region, ensuring accuracy and timely processing.
Pursued an MBA in Finance, gaining advanced knowledge in financial management and strategic decision-making.
Completed a Bachelor of Commerce with a focus on Finance and Accounts.
Completed a certification on transitioning from manager to leader.
Completed a certification on building an agile team.
Profile sourced from Himalayas.