Samat Sakhiyev

Site Reliability Engineer

OAG

Diagnosed and responded to system issues as part of an SRE team, monitored failures using Jira Alerts, and participated in on-call duties. Automated work with scripts and managed a team as a Scrum master.

JiraConfluencePowerShellBASHPythonAnsibleAWSElasticsearchGrafanaDatadogKibanaAgileScrum

L3 DevOps Engineer

Deployed and maintained systems and databases including Nginx, Jenkins, GitLab, ELK, and MySQL. Administered and secured servers, set up logging and monitoring, and coordinated with development to resolve urgent issues.

NginxPassengerTrinidadJenkinsGitlabELKGrafanaMySQLMongoDBLinuxCI CDDockerKubernetes

IT Technical Support

Assisted clients by answering calls, opening cases, and working with the ticketing system. Provided customer service by diagnosing and resolving issues, and handled high volumes of support requests via phone, email, and chat.

Customer SupportTicketing SystemsTroubleshootingCommunication Skills

IT Service Desk Specialist

KPMG

Provided 1st and 2nd line support across the CIS region, ensuring user requests were logged and resolved within approved timeframes. Handled hardware/software installation, network support, and user training.

BMC RemedyIT SupportHardwareSoftware InstallationNetwork TroubleshootingIP TelephonyVideo ConferencingUser Training

IT Support Engineer

Japan Tobacco International (JTI)

Provided 2nd and 3rd line IT support, assisted in developing corporate IT standards, and offered improvements to existing systems. Participated in testing new technologies and coordinated IT resources.

IT SupportTroubleshootingHardwareSoftwareNetworkingProject Coordination