Samuel Busa

I'm looking to continue resolving web hosting, SaaS, and infrastructure issues in a remote, ticket, chat, or phone-based support role where I can investigate root causes, communicate clearly, and collaborate on escalations. I've supported web hosting customers at Hosting.com and A2 Hosting, resolving issues across websites, WordPress, domains, email, DNS, SSL, and web applications. I investigate account configurations, server information, logs, request patterns, and diagnostic results to identify root causes. I provide practical, step-by-step solutions that work for both technical and non-technical customers. My troubleshooting work spans WordPress configuration, caching, performance, connectivity, databases, Linux environments, and hosting control panels. I also investigate suspicious traffic, malware indicators, and WAF or ModSecurity blocks. I document resolutions, own incidents through investigation, and escalate complex infrastructure issues with clear evidence and customer context. I bring a Computer Science background and extensive remote, ticket-based support experience.