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Samuele Dalla Fina
Looking for a jobTechnical Support Engineer
Technical Consultant at The Access Group, turning payment platform gaps into commissioned client changes and faster SQL triage.
United KingdomTechnical Support Engineer at The Access Group
Experience
Technical Support Engineer
Owns P1 incidents, tracing failing imports and integrations through logs and MS SQL to the database-level cause, then fixes faults or raises new bugs with Product Development. Explains platform limitations to client IT and Finance leads, sets up workarounds, and scopes longer-term fixes, turning platform gaps into paid change requests.
MSSQLT SQLData AnalysisIncident ManagementRoot Cause AnalysisAI ToolsLog AnalysisClient CommunicationStakeholder ManagementData MigrationSQL ScriptingKnowledge Base Writing
Configuration Consultant
Ran requirements workshops and calls with client staff, wrote or signed off specs, configured the Payments and Income Management platform, and handled change requests through to go-live. Authored and maintained client-specific SQL database changes, built client-facing payment pages in HTML and CSS, and conducted user acceptance testing with clients.
Requirement WorkshopsSolution ConfigurationSQLAzure ReposHTMLCSSUser Acceptance Testingclient supportChange Management
Senior L3 Support Technician
Resolved complex escalations from L1/L2 teams, working with client technical contacts and explaining root causes to non-technical stakeholders. Ran weekly live case reviews for junior engineers, reconciled client payment data with Finance and Treasury officers, and wrote incident reports and root-cause analyses for clients.
Escalation ManagementSQLData ReconciliationRoot Cause AnalysisIncident ReportingClient CommunicationMentorshipTraining
Software Developer and Consultant
Led technical discovery and feedback sessions with manufacturing clients to define custom features and tools. Developed CAD integrations for SOLIDWORKS, Solid Edge, and AutoCAD, and wrote custom PDM/PLM modules in C#, Visual Basic, and MS SQL, including end-to-end testing and deployment.
C#Visual BasicMSSQLSolidworksSolid EdgeAutocadPDM PLM SpecialistTechnical DiscoveryClient ConsultingEnd To End TestingDocumentation
Education
The Manchester Metropolitan University
Completed a BA (Hons) in Interior Design with First Class honours, alongside full-time employment.
ITT G. Chilesotti
Completed an IT and Telecommunications Diploma with a grade of 82/100.