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Sandra Barrera Santos
Looking for a jobCustomer Project Manager
Customer Project Manager at Ericsson coordinating network upgrades across six technologies and six regions.
MexicoCustomer Project Manager at Ericsson
Experience
Customer Project Manager
Led a software upgrade program across 6 technologies and 6 regions, coordinating implementation schedules and technical dependencies. Currently manage parallel implementation activities across 16 provisioning sites and provide functional leadership to 13 engineers.
Project Managementsoftware upgradesRisk ManagementStakeholder NegotiationAgileScrumJiraPower BIExcelChange Management
Customer Support
Provided technical support to global customers across RAN (4G/LTE), Core, and legacy CDMA/GSM technologies. Managed incident lifecycles, escalations, maintenance windows, and software upgrades, performing root-cause analysis and mentoring colleagues.
RANLTECore NetworkCDMAGSMIncident ManagementRoot Cause AnalysisTechnical Support
Education
Ericsson
Completed Six Sigma Yellow Belt certification from Ericsson in 2024.
Completed Six Sigma Yellow Belt certification from Ericsson in 2024.
UVM
Completed Scrum Master Agile certification from UVM in 2024.
Completed Scrum Master Agile certification from UVM in 2024.
Ericsson
Completed Leadership Workshop from Ericsson in 2023.
Completed Leadership Workshop from Ericsson in 2023.
UVM
Completed Project Management Diploma from UVM in 2023.
Completed Project Management Diploma from UVM in 2023.
UNITEC
Bachelor of Science in Electronics and Communications Engineering from UNITEC, completed from 2007 to 2011.
Bachelor of Science in Electronics and Communications Engineering from UNITEC, completed from 2007 to 2011.