Loading profile…
Loading profile…
Support & Maintenance
Early-career engineer combining electronics and networking to deliver reliable solutions.
IndiaSupport & Maintenance at Dassault Systèmes
Assisted in support and maintenance of cloud-based platforms, troubleshooting technical issues and monitoring system performance. Resolved incidents and ensured SLA compliance for critical deliverables.
Cloud PlatformsTechnical SupportTroubleshootingIncident resolutionPerformance MonitoringSLAService Operations
Worked at Deloitte as an Analyst Trainee, training in Java programming and supporting network/infrastructure operations. Used ServiceNow for ticketing and issue tracking, escalated complex issues, and provided IT support via email, phone, and chat while resolving incidents within SLAs.
JavaServiceNowIT Support
Pursued a Bachelor of Engineering (B.E.) in Electrical and Electronics Engineering. Completed coursework and student projects including a buck-boost converter simulation and an ESP32-CAM-based industrial monitoring system.
Completed pre-university education with a PCMB focus (Physics, Chemistry, Mathematics, Biology).
Profile sourced from Himalayas.