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Sanjul Jain
Looking for a jobCustomer Care Executive
Marketing and IT MBA graduate who analyzed Teleperformance customer data to identify trends and recommend service improvements.
IndiaCustomer Care Executive at Teleperformance Global Services Private Limited
About
At Teleperformance Global Services Private Limited, I resolved customer inquiries and complaints as a Customer Care Executive, maintaining a 100% quality score and earning incentive rewards for exceeding performance targets.
I also analyzed customer data from Teleperformance to identify trends and recommend customer service improvements. In a project for a local Mining Consultancy start up business, I helped develop a marketing strategy that resulted in a 50% increase in brand awareness and engagement.
Experience
Customer Care Executive
Consistently maintained a 100% quality score on customer interactions, exceeding company expectations. Successfully resolved customer inquiries and complaints, resulting in a high customer satisfaction rate.
Communication SkillsProblem SolvingCustomer ServiceDe escalation
Education
Syna International College of Management Science
Pursued an MBA with a specialization in Marketing and IT, expected to complete in 2025.
Pursued an MBA with a specialization in Marketing and IT, expected to complete in 2025.
Katni Arts and Commerce College
Completed a Bachelor of Commerce with a focus on Taxation.