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Senior Product Ops Engineer
Highly experienced Senior Product Operations Engineer
IndiaSenior Product Ops Engineer at Plivo
Led the end-to-end product delivery and operations for A2P 10DLC in the US market, optimizing workflows and ensuring compliance with carrier guidelines. Managed relationships with partners and conducted regular business reviews to drive continuous improvement.
Product OperationsWorkflow OptimizationCompliance ManagementTechnical TroubleshootingStakeholder ManagementSQLAPI IntegrationProject ManagementDocumentation
Founding member of the TechOps team for an online auction platform, overseeing product upgrades and leading regression testing. Collaborated with cross-functional teams to enhance product features and resolve technical issues.
Tech OpsRegression TestingSQL
Led the AMS Support Team, managing incidents and ensuring timely resolution of issues for Oracle Retail Business. Developed knowledge base documentation and mentored new team members.
Incident ManagementTeam LeadershipSLA ManagementDocumentationIT SupportServiceNowOracleKnowledge BaseStakeholder EngagementProcess Improvement
Provided first-level support for IT infrastructure issues, managing hardware and software configurations. Ensured high response rates and contributed to team growth through training.
Technical SupportInfrastructureActive DirectoryTicketing SystemsHardwareIncident ManagementCustomer ServiceTrainingTroubleshooting
Served as the first point of contact for IT-related issues for IBM employees in the US and Canada, managing account setups and providing troubleshooting support.
Account ManagementTroubleshootingTicketing SystemsCustomer ServiceIncident ManagementCommunication Skills
Profile sourced from Himalayas.