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santina johnson
Looking for a jobCustomer Service Representative
Customer Service Representative at Conduent supporting Humana Insurance customers through email and live chat with Intercom.
JamaicaCustomer Service Representative at Conduent
Experience
Customer Service Representative
Provided customer support via email and live chat using tools like Intercom, troubleshooting issues and explaining solutions clearly. Escalated complex problems, ensured timely follow-ups, and collaborated with a remote team across time zones.
Customer SupportEmail SupportLive ChatIntercomProblem SolvingTroubleshootingTime ManagementTeamwork
Education
Distinction College
Completed practical nursing training, developing skills in patient care, compassionate communication, and documentation.