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Sarah Joseph
Looking for a jobTelemarketing
I support customers and drive retention through proactive outreach, sales campaigns, and timely problem-solving.
NigeriaTelemarketing at Houseware Furnishing Store
About
I've supported high-volume inbound and outbound customer campaigns, using proactive follow-ups and clear communication to build trust and retention.
At Houseware Furnishing Store, I conducted outbound sales campaigns, managed customer inquiries, processed orders, and maintained CRM records for targeted sales and outreach.
I also improved customer satisfaction through loyalty-program reminders, product recommendations, and strategies designed to resolve issues effectively.
At Kome Beverages, I assisted shoppers with product inquiries, processed checkout transactions, and resolved concerns involving damaged, expired, or missing products.
Experience
Telemarketing
Provided reliable support that strengthened customer trust and retention through proactive follow-up calls, reminders, and loyalty programs. Implemented result-driven strategies to improve customer satisfaction and maintained accurate CRM records.
Customer ServiceRelationship ManagementCRMOutbound SalesInbound customer serviceProblem SolvingCommunication SkillsTime Management
Customer Service Representative
Assisted customers with product location, recommendations, and general inquiries, enhancing the overall shopping experience. Processed transactions accurately and resolved customer complaints in a timely and professional manner.
Customer ServicePoint of SaleProblem SolvingCommunication Skills
Education
University of Port Harcourt
Earned a Bachelor of Science in Plant Science and Biotechnology from the University of Port Harcourt in 2023.
Earned a Bachelor of Science in Plant Science and Biotechnology from the University of Port Harcourt in 2023.