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Global Trainer
Global Trainer at vidaXL RO who develops training materials and coordinates processes across departments.
RomaniaGlobal Trainer at vidaXL RO
Coordinated cross-functional communication with multiple stakeholders to align operational processes with company goals. Developed and delivered structured training materials using Articulate and Microsoft Office suite.
ZendeskNexusJiraArticulateMicrosoft OfficeTraining DesignStakeholder CoordinationConflict Resolution
Managed high-volume customer inquiries concurrently, delivering timely and accurate resolutions in alignment with service level standards. Tracked and resolved order status inquiries, billing questions, and customer claims professionally.
Customer ServiceZendeskAI based PlatformsData AnalysisTroubleshootingEscalation Management
Handled cash reconciliation and high-volume transactions with strong attention to accuracy.
Cash HandlingCustomer ServiceAttention To Detail
Completed a Master's degree in Strategic Human Resources Management, focusing on advanced HR strategies and organizational development.
Pursued a Bachelor's degree in Human Resources and Sociology, gaining foundational knowledge in HR principles and sociological perspectives.
Profile sourced from Himalayas.