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Sebastian Baeza
Open to opportunitiesAnalytics Operations Lead
I’m a Data Analytics Engineer turning complex data into reliable, revenue-driving insights.
AustraliaAnalytics Operations Lead at Parque Arauco
About
I’m a results-driven Data Analytics Engineer with over a decade of experience transforming complex data into strategic assets that drive business growth.
I translate business needs into technical solutions—creating data products that empower stakeholders through strong KPI design, data governance, and reliable analytics delivery.
As Analytics and Digital Products Operations Lead, I maintained and improved AWS-based Lakehouse data products, reducing average support ticket resolution time from over 7 days to under four and increasing core analytics infrastructure uptime from 98.2% to over 99.3%.
Previously, as a Senior CRM Analyst, I automated and analysed customer campaigns to improve engagement and profitability—building tools like a CRM “Cockpit” that lifted customer satisfaction from 40% to 75–90% and reduced churn by 45% within 6 months.
Experience
Analytics Operations Lead
Led the Analytics Operations team to maintain and continuously improve data products in an AWS-based Lakehouse environment. Reduced average ticket resolution time from over 7 days to under four and improved core analytics infrastructure uptime from 98.2% to over 99.3%.
AWS RedShiftAWS GlueAWS LambdaTableauPower BIS3Airflow
Senior CRM Analyst
Delivered data-driven CRM campaign analysis and automation to drive engagement and profitability. Designed the Cockpit dispenser, increasing customer satisfaction from 40% to 75–90% and reducing customer churn by 45% within 6 months; re-engineered the loan campaign process to enable weekly data refreshes instead of monthly.
SQL ServerPythonTableauSSISData Analysis
Education
ITIL
Completed the ITIL Foundation certificate in IT Service Management.
Udacity
Completed a Data Engineer Nanodegree program focused on data engineering topics and practices.
Udacity
Completed an online Associate's Degree program in Business Intelligence and Data Mining.
Universidad de Ciencias de la Informática (UCINF)
Earned a Bachelor-level IT Engineer degree from UCINF in Santiago.