Sebastian Go

Tier 2 Service Desk Technician

Cut manual data entry from new hire setup by building a one click onboarding pipeline using Copilot Studio, Teams, and PowerShell. Flagged 200+ reclaimable accounts with a monthly audit and automated an ImageRight repair through Atera and PowerShell.

CoPilot StudioMicrosoft TeamsPowerShellActive DirectoryRingCentralExcelAteraSplashtop BusinessR MMAutomation

Remote IT Support Specialist

Ran the full Active Directory user lifecycle and provided Microsoft 365 and Teams support for a small remote team. Resolved issues quickly and escalated complex problems to keep operations running.

Active DirectoryMicrosoft 365Microsoft TeamsTeamViewerTroubleshooting

Technical Associate

Office Depot

Troubleshot software across Windows and macOS and resolved printer issues to keep clients operational. Performed hardware repairs and part replacements to restore device functionality.

WindowsMacOSTroubleshootingHardware RepairPrinters