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AI Product Specialist (QA & Testing)
QA Engineer at GovAssist testing government and travel services, AI chat, and checkout; I also fixed bugs through merged pull requests.
EgyptAI Product Specialist (QA & Testing) at GovAssist
Closed 25 test and retest tickets covering intake flows, checkout, pricing, staff roles, analytics, support chat, and more. Ran migration and end-to-end regression testing, documented defects, and fixed bugs via pull requests.
QARegression TestingEnd To End TestingAI TestingJiraLinearGitHubPull RequestsArabic LocalizationCross device Testing
Tested pre-release builds of Ubisoft titles and reproduced player-reported bugs for Dead by Daylight, escalating confirmed defects to developers.
Game TestingBug ReproductionDefect Reporting
Graduated with a B.Sc. in Computer Science and Mathematics in January 2025. Coursework included algorithms, data structures, OOP, databases, machine learning, and cybersecurity.
Graduated with a B.Sc. in Computer Science and Mathematics in January 2025. Coursework included algorithms, data structures, OOP, databases, machine learning, and cybersecurity.
Provided first-level support and was promoted within four months.
Built and tested custom CRM tools, dashboards, and web apps integrated with clients' CRMs via APIs, plus an AI PDF-summary and quiz app.
CRM IntegrationAPIsWeb DevelopmentAIPDF ProcessingTesting
Audited agent interactions against quality standards and updated quality guidelines and training material to match new client requirements.
Quality AssuranceAuditTraining Material Development
Led 12 agents to better AHT, CSAT, QA and FCR results; built Excel and Google Sheets reporting tools used company-wide.
Team LeadershipWorkforce ManagementExcelGoogle SheetsReportingAHTCSATQAFCR
Profile sourced from Himalayas.