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Serena Chin
Looking for a jobFeedback Communities & Communications Manager
Internal communications manager at Lumen Technologies who sustains 80% newsletter open rates for 5K+ employees.
United StatesFeedback Communities & Communications Manager at Lumen Technologies
Experience
Feedback Communities & Communications Manager
Lead enterprise employee communications supporting strategic business initiatives by translating executive priorities into actionable messaging. Own editorial strategy and newsletter production for 5K+ employees, sustaining 80% open rates and 10% click-through rate.
Internal CommunicationsExecutive CommunicationChange CommunicationsEditorial StrategySharePointSeismicPoppuloMicrosoft Viva EngageAI Tools
Senior Communications Consultant
Directed executive communications supporting a $13B+ business portfolio, translating complex initiatives into clear strategic narratives. Produced executive town halls for 2K+ employees and developed communication toolkits and message maps.
Executive CommunicationLeadership CommunicationTown HallsghostwritingMicrosoft Viva EngageChange CommunicationsStakeholder Management
Revenue Enablement Manager
Led enterprise communications and change management strategies supporting five commercial tools. Developed change communications that strengthened employee adoption and contributed to $9M+ in cost savings.
Change ManagementCommunications StrategyStakeholder AlignmentLaunch planningGovernance
Digital Marketing Manager
Led Seismic launch communications, driving 70%+ adoption within three months. Managed digital advertising campaigns end to end, with results ranging from thousands to $22M+ in sales bookings.
SeismicDigital AdvertisingCampaign ManagementEmployee AdvocacyThought LeadershipEarned Media
Education
Rutgers University-New Brunswick
Bachelor of Science in Marketing with a minor in Digital Communication, Information, and Media, graduating with a 3.9 GPA and honors including Summa Cum Laude.