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Medical Interpreter & Patient Coordinator
Bilingual administrative professional with 4+ years of experience in US healthcare, medical scheduling, and customer support.
ColombiaMedical Interpreter & Patient Coordinator at Propio Language Services
Facilitated bilingual communication between patients, physicians, and medical staff. Assisted patients with appointment schedules, medication instructions, and clinical procedures, and translated medical documentation while following privacy guidelines.
Medical InterpretationPatient CoordinationBilingual CommunicationMedical Documentation
Provided real-time medical interpretation for US healthcare providers. Maintained patient confidentiality and supported accurate communication of medical records, diagnoses, and treatment follow-ups.
Medical InterpretationHIPAAPatient ConfidentialityClinical DocumentationHealthcare Communication
Evaluated customer interactions and administrative records to ensure compliance with quality standards. Prepared weekly and monthly performance reports and provided feedback to improve communication and documentation accuracy.
Quality AssuranceData AnalysisReportingFeedbackLanguage Support
Coordinated virtual meetings, managed calendars, and prepared meeting minutes. Managed inboxes and phone inquiries, organized digital files, and provided bilingual administrative support to international teams.
Administrative SupportCalendar ManagementMeeting CoordinationBilingual CommunicationFile Organization
Assisted US customers with administrative inquiries, order tracking, and account updates by email and phone. Documented customer interactions and maintained accurate database records.
Customer SupportEmail CommunicationPhone SupportDatabase ManagementOrder Tracking
Currently pursuing a Bachelor's degree in Business Administration.
Studies in Graphic Design, Computer & Information Sciences.