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Business Program Manager
I lead enterprise transformation programs that improve visibility, operations, and employee experience.
IndiaBusiness Program Manager at EY
Led enterprise-wide business transformation and operational-improvement programs, partnering with senior leaders to translate strategy into execution across global service functions. Designed and rolled out a centralized Project platform tracking 9,000+ projects, giving leadership real-time visibility into project health, spend, and risk.
Program ManagementProject GovernanceOperations ManagementStakeholder ManagementChange ManagementEvent ManagementMicrosoft OfficeData AnalysisReportingStrategyProblem SolvingCritical ThinkingCross Functional Collaboration
MBA in Travel and Tourism from Kerala Institute of Travel and Tourism Studies.
Bachelor's degree in Communicative English from All Saint's College.
Managed end-to-end user identity and access provisioning for employees across 120+ countries, ensuring timely onboarding, role-based access, and compliance with organizational access control policies. Played a key role in the global transition to the User Access Management (UAM) platform by driving process discovery and business requirements gathering across 118 countries.
User Identity Access ManagementUser Access ManagementProcess DiscoveryBusiness Requirements GatheringStakeholder EngagementData AnalysisService DeliverySLA Management
Led quality improvement initiatives by auditing ServiceNow tickets, identifying process gaps, and implementing standardized documentation practices. Designed standardized work note templates through cross-functional workshops, improving documentation quality, consistency, and operational efficiency.
IT OperationsServiceNowQuality ImprovementProcess ImprovementDocumentationData AnalysisDashboardingReportingKnowledge Management
Profile sourced from Himalayas.