Shanmuganathi Ayyappan

At Innover Digital, I developed, enhanced, and maintained PHP-based web applications, working on bug fixes, code optimization, and system performance. I also wrote and optimized PostgreSQL queries. At Eleviant Tech (CTG Group), I developed and maintained a CRM application using PHP and Laravel. I implemented a PubNub chat system and worked on an AI-powered Call Summary feature for transcription, summaries, categorization, and translation options. I also worked on chatbot features using Python and NLTK, contributing NLP improvements and performance enhancements. Across projects including Contact Centric, Renault Planned Ordering System, My Renault, and IT Track, I worked on application support, bug fixes, and backend development. For Contact Centric, I implemented Laravel REST APIs for an Angular frontend, integrated PubNub chat and a third-party CRM, and deployed the application on Linux. I also worked with AWS services and contributed to service migration.