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Shannon Ragaval
Looking for a jobHuman Resources Administrator
Aspiring D365 Finance & Operations Functional Consultant building Copilot Studio agents and preparing to support ERP implementations.
South AfricaHuman Resources Administrator at Vox Telecom
About
At Vox Telecom, I administer HR processes across the employee lifecycle, produce recurring reports and dashboards, and document disciplinary hearings. This hands-on work with structured business processes informs my transition into Dynamics 365 Finance & Operations functional consulting.
I hold the Microsoft Dynamics 365 Finance Functional Consultant Associate and Business Central Functional Consultant Associate certifications. I’m building my ERP knowledge and pursuing relevant certifications as I prepare to support implementations, process configuration, and UAT.
I actively build agentic AI solutions, including Copilot Studio agents, and am expanding into AI-driven reporting and automation to support ERP and digital transformation initiatives.
Earlier, at Buffalo City Metropolitan Municipality, I worked across the HR value chain and recruited and onboarded interns across government departments. At EOH, I provided project support for an external auditing engagement, including document management and file tracking.
Experience
Human Resources Administrator
Administered HR processes across the full employee lifecycle for a national telecommunications group, including performance management, benefits administration, and HR reporting. Ran and documented disciplinary hearing processes end-to-end and produced recurring HR reports and dashboards.
HR OperationsPerformance ManagementBenefits AdministrationHR ReportingProcess documentationData AnalysisCoPilot StudioAI Assisted Reporting
Human Resources Intern / Administrator
Held a dual role as intern and administrative clerk across the full HR value chain within local government. Recruited and onboarded 70+ interns across multiple government departments, coordinating data collection, documentation, and cross-department scheduling.
HR OperationsRecruitmentOnboarding
Education
MANCOSA
Postgraduate Diploma in Business Management from MANCOSA, completed from 2018 to 2019.
Postgraduate Diploma in Business Management from MANCOSA, completed from 2018 to 2019.
Nelson Mandela University
Bachelor of Arts in Human Resource Management from Nelson Mandela University, completed from 2015 to 2017.
Bachelor of Arts in Human Resource Management from Nelson Mandela University, completed from 2015 to 2017.
Anthropic Skill Jar
Claude Code 101 certification from Anthropic Skill Jar.
Microsoft
Microsoft Applied Skills: Generate Reports with AI Research Agents certification.
Coursera
People Analytics certification from Coursera.
Kaggle
Data Visualization certification from Kaggle.
Coursera
Customer Analytics certification from Coursera.
Microsoft
Microsoft Dynamics 365 Finance Functional Consultant Associate certification.
Microsoft
Microsoft Dynamics 365 Business Central Functional Consultant Associate certification.
Udemy
The Complete Financial Analyst Course 2021 certification from Udemy.
The Complete Financial Analyst Course 2021 certification from Udemy.
Microsoft
Microsoft Applied Skills: Create Agents in Microsoft Copilot Studio certification.