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Technical Support Engineer III
Technical support engineer at Marketo who contributed to an AI tool pilot and supported customers across phone, chat, and screenshare.
United StatesTechnical Support Engineer III at Marketo, An Adobe Company
Provided customer-facing phone, email, chat, and screenshare support. Managed support tickets, escalated cases, and contributed to bug testing and knowledge base projects.
SalesforceMS DynamicsJiraGleanCustomer SupportTroubleshootingBug TrackingKnowledge Base
Provided phone and email software and server support. Managed support tickets, performed SQL and IIS troubleshooting, and debugged CSS, HTML, and XML.
ZendeskSalesforceSQLIISCSSHTML
Earned a Bachelor of Science in Business Administration with a concentration in Information Systems, graduating cum laude with a GPA of 3.81.
Involved in system analysis for startup companies needing mobile apps. Acted as liaison between customers and the development team and assisted with troubleshooting.
System AnalysisMobile AppsCustomer LiaisonTroubleshooting
Provided support for hardware and software, scheduled training sessions, performed software testing, and submitted bugs to the development team.
Customer SupportSoftware TestingTrainingTechnical DocumentationBug Tracking
Assessed new systems for NRC compliance, created virtual test environments, and documented installation and maintenance procedures for nuclear monitoring software.
NRC Regulations And GuidanceVirtualizationDocumentationSystem ImplementationTesting
Developed and tested new functionality for pharmaceutical product control software. Assisted with migration from classic ASP to .NET and database restructuring.
ASP.NETDatabase DesignSoftware TestingMigrationDocumentation
Created VMware images for testing and migration, performed light SQL troubleshooting, and managed LMS user accounts for clients.
VMWareSQLLMSTroubleshooting
Profile sourced from Himalayas.