Shawn Rodriguez

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Start-up, Warranty, Connection Specialist

Customer Success professional at Carrier Commercial Services coordinating warranty claims and startup activities for customers.

United StatesStart-up, Warranty, Connection Specialist at Carrier Commercial Services

Experience

Start-up, Warranty, Connection Specialist
Managed warranty claim intake and validation, ensuring accurate eligibility determination and reducing processing delays. Led weekly warranty review meetings with branch and area leadership to improve visibility into aging claims.
Warranty ManagementProcess ImprovementDocumentationSchedulingCross Functional CollaborationCustomer Escalation Management
Channel Development Specialist
Johnson Controls
Managed strategic relationships with channel partners, acting as a trusted advisor to improve engagement and adoption. Delivered onboarding and enablement programs and led Quarterly Business Reviews with partners.
Channel ManagementPartner OnboardingEnablementQBRStrategic PlanningSalesforceCross Functional Collaboration
Customer Service Representative / Customer Service Manager
Johnson Controls
Managed relationships with key customers, ensuring high levels of satisfaction and issue resolution. Led and developed customer-facing teams and acted as an escalation point for complex customer issues.
Customer Relationship ManagementTeam LeadershipEscalation ManagementKPI MonitoringProcess ImprovementSalesforceMicrosoft Office
Material Handler / PC Pool Analyst
Northrop Grumman
Promoted from Material Handler to PC Pool Analyst. Coordinated computer hardware lease renewals and equipment deliveries, and supported end users throughout the hardware lifecycle.
Hardware ManagementLease Coordinationend user supportproblem resolution

Education

Project Management Institute
Pursuing the Certified Associate in Project Management (CAPM) certification, expected by end of 2026.
Pursuing the Certified Associate in Project Management (CAPM) certification, expected by end of 2026.
Dundalk High School
Earned a High School Diploma from Dundalk High School in 1999.
Earned a High School Diploma from Dundalk High School in 1999.

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Experience

Start-up, Warranty, Connection Specialist

Managed warranty claim intake and validation, ensuring accurate eligibility determination and reducing processing delays. Led weekly warranty review meetings with branch and area leadership to improve visibility into aging claims.

Warranty ManagementProcess ImprovementDocumentationSchedulingCross Functional CollaborationCustomer Escalation Management

Channel Development Specialist

Johnson Controls

Managed strategic relationships with channel partners, acting as a trusted advisor to improve engagement and adoption. Delivered onboarding and enablement programs and led Quarterly Business Reviews with partners.

Channel ManagementPartner OnboardingEnablementQBRStrategic PlanningSalesforceCross Functional Collaboration

Customer Service Representative / Customer Service Manager

Johnson Controls

Managed relationships with key customers, ensuring high levels of satisfaction and issue resolution. Led and developed customer-facing teams and acted as an escalation point for complex customer issues.

Customer Relationship ManagementTeam LeadershipEscalation ManagementKPI MonitoringProcess ImprovementSalesforceMicrosoft Office

Material Handler / PC Pool Analyst

Northrop Grumman

Promoted from Material Handler to PC Pool Analyst. Coordinated computer hardware lease renewals and equipment deliveries, and supported end users throughout the hardware lifecycle.

Hardware ManagementLease Coordinationend user supportproblem resolution

Education

Project Management Institute

Pursuing the Certified Associate in Project Management (CAPM) certification, expected by end of 2026.

Dundalk High School

Earned a High School Diploma from Dundalk High School in 1999.