sheila wambui

I am a dedicated ICT professional with a Bachelor of Technology in Communication and Computer Networks from the Technical University of Kenya, with experience spanning IT support, network engineering, cybersecurity, virtual assistance, customer service, and remote operations. My career has equipped me with practical skills in troubleshooting hardware, software, and network issues, configuring routers and firewalls, supporting secure network infrastructure, managing user accounts, and providing technical assistance to users. During my experience as a Network Implementation and Support Engineer at Konvergenz Network Solutions, I conducted infrastructure health checks, supported network deployments, configured VPNs and firewalls, and worked with technologies from Cisco, Huawei, Fortinet, Extreme Networks, and Versa SD-WAN. I contributed to a 15% reduction in network downtime. At CIC Insurance Group, I provided first-level technical support to over 400 users, managed helpdesk tickets, and contributed to reducing average ticket resolution time by 20%. I have also supported more than 200 student workstations, administered Active Directory and Microsoft 365 accounts, and assisted with IT asset management. Beyond technical support, I have experience in remote operations, recruitment coordination, customer relationship management, digital platforms, administrative support, and communication with international stakeholders. These experiences have strengthened my ability to work independently, manage multiple priorities, solve problems, and collaborate effectively in remote and multicultural environments. My professional interests include IT operations, network and systems administration, cloud computing, cybersecurity, technical support, and infrastructure reliability. I am also interested in expanding my knowledge of automation, emerging technologies, and the systems that enable modern technology teams to work efficiently. I hold relevant training and certifications in Google IT Support, AWS Cloud Practitioner, Fortinet cybersecurity, Cisco networking, and Huawei ICT technologies. I am proactive, adaptable, detail-oriented, and committed to continuous learning. I enjoy identifying technical problems, finding practical solutions, improving processes, and helping people use technology effectively. I am particularly interested in opportunities where I can contribute my existing technical skills, learn from experienced professionals, and grow into more advanced roles in IT infrastructure, cloud operations, cybersecurity, and technology operations.