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Delivery Manager / Program Lead
Delivery Manager at Tech Mahindra who achieved HITRUST certification and reduced MTTR by 30%.
IndiaDelivery Manager / Program Lead at Tech Mahindra
Led end-to-end service delivery and operations for a large healthcare account, managing a cross-functional team of 45 and ensuring 100% SLA compliance. Achieved HITRUST certification and reduced MTTR by 30% through ITIL process streamlining and Gen AI automation.
ITILMajor Incident ManagementSLA ManagementHITRUSTSOCGenAIProcess AutomationPower BIKPI dashboardingVendor ManagementBudgetingForecastingStakeholder Management
Served as one of 4 Project Managers on a 150-person enterprise banking migration program, managing end-to-end planning and delivery of assigned workstreams. Led discovery, stakeholder negotiations, and dependency management across 10+ application teams, ensuring zero major service disruptions.
Project ManagementMigrationStakeholder ManagementMicrosoft ProjectGantt ChartsRisk ManagementRAG ReportingData AnalysisEscalation Management
Directed cross-functional delivery teams of 15+ using Agile, Waterfall, and Hybrid methodologies for automotive IT projects. Led Major Incident Management for P1/P2 incidents and implemented Gen AI automation, reducing MTTR by 25%.
AgileWaterfallHybridMajor Incident ManagementGenAIProcess AutomationSLAs OptimizationRisk MitigationComplianceChange ManagementMentorship
Led NetBackup implementations, client/catalog migrations, and enterprise backup architecture design for large-scale IT infrastructure environments. Administered Veeam, Veritas, EMC Data Domain, and tape libraries, ensuring data integrity and SLA compliance.
NetBackupVeeamVeritasEMC Data DomainTape Librariescapacity managementData MigrationDisaster RecoverySLA Compliance
Bachelor of Technology in Computer Science from Jawaharlal Nehru Technological University, Hyderabad.
Profile sourced from Himalayas.