Loading profile…
Shreya User
Open to opportunitiesSPS Associate, Tier 4
I improve Amazon support processes through requirements analysis, root cause analysis, and data insights.
IndiaSPS Associate, Tier 4 at Amazon
About
I've supported Amazon seller and customer operations for over three years, owning trouble tickets end to end and identifying recurring issues for systemic escalation. In Seller Support, I collaborate with Trust & Safety, Account Health, and Payments to resolve complex seller concerns and improve first-contact resolution.
I've also contributed to Amazon internal tool initiatives including the Paragon C-OPS Assistant Enhancement and AC3 customer-care platform. I translate operational pain points into requirements, user stories, process documentation, wireframes, RTM tracking, UAT support, and Agile or Waterfall delivery activities.
Experience
SPS Associate, Tier 4
Served as first resolution point for trouble tickets raised by Sellers, Brands, and Vendors, owning each ticket end-to-end from intake through resolution. Conducted root cause analysis on recurring seller-reported issues and collaborated with cross-functional teams to resolve complex multi-team issues.
Root Cause AnalysisStakeholder ManagementCross Functional CollaborationProcess OptimizationTicket ManagementTriage
D2AS Associate
Supported high volume of customer interactions for Amazon devices and Prime Video, applying structured troubleshooting and issue diagnosis. Analyzed recurring customer interaction patterns and escalated findings to product and operations teams.
Technical SupportTroubleshootingData Analysis
Education
Bharat School of Pharmacy
Bachelor of Pharmacy degree from Bharat School of Pharmacy, Hyderabad, completed in 2022.
Bachelor of Pharmacy degree from Bharat School of Pharmacy, Hyderabad, completed in 2022.