Shruthi Ramesh

Associate, Customer Engagement

Beroe Inc

Serve as first point of contact for enterprise accounts, owning end-to-end client delivery and optimizing support workflows. Drive platform adoption and manage relationships across 100+ client accounts to influence renewals and upsells.

Customer EngagementClient OnboardingSLA ManagementTicketing SystemsInsyncDun and BradstreetBloombergZoomInfoContifyLive.AiData AnalysisReportingAccount ManagementRenewalsUpselling

Assistant Client Partner (AR Caller)

Processed an average of 15 accounts receivable claims per day, maintaining high accuracy and meeting turnaround time targets. Reviewed source documents and medical records to ensure accurate data entry and claim follow-up.

Accounts ReceivableData EntryMedical RecordsTAT ManagementComplianceKPI Alignment

Customer Service Representative

Managed approximately 120 customer calls per day, ensuring ticket closure within turnaround time and resolving product and service issues. Diagnosed technical issues and de-escalated difficult situations to maintain service quality.

Customer ServiceCall HandlingTicket ResolutionProblem SolvingDe escalationTAT Management

Information Retrieval Officer

Resolved 280-300 inbound calls daily, meeting a 1-minute service standard and maintaining high call quality. Used proprietary software to retrieve business information and referred escalations to appropriate teams.

Inbound CallsInformation RetrievalSLA ManagementCustomer ServiceCommunication Skills