Sibongile Mothapo

I've run an independent retail business since 2017, managing every customer interaction, transaction, stock decision, pricing task, and daily operation without supervision. I resolve customer queries and complaints calmly, handle cash transactions and end-of-day reconciliation with zero discrepancies, and maintain accurate daily records. Running the business independently has strengthened my organisation, self-discipline, problem-solving, and ability to deliver consistent service remotely. Alongside retail, I provided one-to-one Maths and Physical Sciences tutoring, planning personalised lessons, tracking progress, and communicating clearly with parents in English, Sesotho, and isiZulu.