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siddharth shinde
Looking for a jobSME – Foreclosure
Foreclosure SME at Cognizant Mortgage Services Corporation, supporting BID quality assurance and client escalations.
IndiaSME – Foreclosure at Cognizant Mortgage Services Corporation
Experience
SME – Foreclosure
Performs quality assurance for the BID process, prepares BIDs, and supports attorney firms and clients with BID-related queries. Manages escalations, coordinates work distribution, and provides team-lead coverage.
Quality AssuranceBidding ProcessesEscalation ManagementTeam CoordinationTraining
Specialist – Foreclosure / Pre-FCLS Review / FCLS Hold Management
Managed foreclosure legal milestones and rescission activities in line with CFPB guidelines. Coordinated with internal teams and external law firms, reviewed attorney invoices, and supported audits and training.
ForeclosureFCLSMilestone TrackingRescissionsInvoice ReviewReportingData AnalysisEscalation ManagementTrainingProcess Improvement
Senior Associate
Analysed customer-submitted electricity meter readings and supported invoicing using SAP. Monitored customer service activities and resolved customer complaints.
SAPCustomer ServiceData AnalysisComplaint Resolution
Education
University of Mumbai
Bachelor of Commerce degree from the University of Mumbai.
Maharashtra State Board
Higher Secondary Certificate from the Maharashtra State Board.
Maharashtra State Board
Secondary School Certificate from the Maharashtra State Board.