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Simonay Plaatjies
Open to opportunitiesOnline English Tutor & Educational Consultant
I improve client retention through operational strategy, analytics, and scalable customer success workflows.
South AfricaOnline English Tutor & Educational Consultant at Preply
About
I've led high-volume customer support operations at Vodacom SA / CCI South Africa, improving service delivery through operational account frameworks, performance analysis, and SLA-focused workflows.
I partner with technical support, quality assurance, and product teams to turn recurring customer pain points into practical process improvements. I've also built playbooks, SOPs, and onboarding guides from scratch to standardize quality across teams.
As an independent online English tutor and educational consultant on Preply, I manage international client relationships through personalized goals, structured progress tracking, and tailored learning plans. I create reusable digital assets and curriculum playbooks that scale teaching impact.
I'm focused on client retention, change management, technology adoption, and using data to help teams deliver stronger customer outcomes.
Experience
Online English Tutor & Educational Consultant
Manages a portfolio of international clients, maintaining high retention through personalized goal-setting and progress tracking. Conducts discovery assessments and designs tailored learning plans with measurable KPIs.
AssessmentsKPI TrackingCurriculum DevelopmentDigital ToolsAdult Learningtechnology adoption
Education
Alison
Completed a Diploma in Modern Project Management from Alison in 2026.
Completed a Diploma in Modern Project Management from Alison in 2026.
Alison
Earned a certification in Facilitating Group Adult Learning from Alison in 2026.
Earned a certification in Facilitating Group Adult Learning from Alison in 2026.
TEFL Universal
Completed a 120-hour TEFL certification from TEFL Universal in 2023.
Completed a 120-hour TEFL certification from TEFL Universal in 2023.
Westville Secondary High
Obtained a Senior Certificate (Matric) from Westville Secondary High.