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sindhu k
Looking for a jobSenior Consultant – Change Manager
Change Manager at Vodafone Global Services, coordinating network changes for 500+ enterprise customers.
United StatesSenior Consultant – Change Manager at Vodafone Global Services Private Limited
Experience
Senior Consultant – Change Manager
Managed end-to-end change management for Vodafone Ireland's business unit, coordinating network and router changes for 500+ enterprise customers. Led change coordination for a government infrastructure project during COVID-19, overseeing deployment of 300+ high-bandwidth network devices.
IT Change ManagementCAB CoordinationRisk AssessmentBMC RemedyStakeholder ManagementPostimplementation Review (PIR)Configuration Management
Consultant – Change Manager
Managed change requests for end-user applications and internal database systems supporting Janalakshmi Bank. Facilitated CAB meetings, conducted risk assessments, and led Senior Management review sessions for Major RFCs.
IT Change ManagementCAB CoordinationRisk AssessmentChange CalendarPostimplementation Review (PIR)BMC Remedy
Consultant – SLA & Change Management
Ericsson India Global Services
Managed incident resolution for RAN and power-related faults for MBNL (UK), escalating SLA-risk incidents to Incident Process Coordinators. Logged, categorized, and tracked incidents through resolution using ITIL-based ticketing tools.
Incident ManagementITILBMC RemedyIPCMSDMSLA ManagementReporting
Education
Madanapalle Institute of Technology & Science
Completed a Bachelor of Technology in Information Technology from Madanapalle Institute of Technology & Science, affiliated with JNTU Anantapur.