Sitara Costley

Open to opportunities

Senior Customer Service Specialist

I resolve complex customer issues, strengthen relationships, and coach service teams across fast-paced support operations.

Virgin Islands, BritishSenior Customer Service Specialist at Nutramax Laboratories, Inc.

About

At Nutramax Laboratories, I serve as a Senior Customer Service Specialist and team SME, maintaining a 4.8/5 CSAT rating and 95–100% Quality Assurance scores while resolving complex escalations with Quality Assurance, Sales, and Logistics. I've trained and onboarded Customer Service Specialists, supported customer accounts and sales teams, and led retail operations across Jamaica and Montserrat. I use SAP, Five9, Qualityze, CRM, and workforce management systems to improve customer experiences, strengthen retention, and support efficient service delivery.

Experience

Senior Customer Service Specialist
Led day-to-day subject matter support as the team's SME, guiding colleagues on systems, products, and customer service processes. Maintained a 4.8/5 CSAT rating while consistently achieving 95-100% Quality Assurance scores.
SAPFive9QualityzeCRMWorkforce Management SystemsCustomer SatisfactionQuality AssuranceEscalation ManagementOnboardingProcess Improvement

Education

The University of the West Indies Open Campus
Pursuing a Certificate in Social Work, currently in progress.
Ardenne High School
Completed high school education, earning a diploma.

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Sitara Costley

Open to opportunities

Senior Customer Service Specialist

I resolve complex customer issues, strengthen relationships, and coach service teams across fast-paced support operations.

Virgin Islands, BritishSenior Customer Service Specialist at Nutramax Laboratories, Inc.

About

Experience

Senior Customer Service Specialist
Led day-to-day subject matter support as the team's SME, guiding colleagues on systems, products, and customer service processes. Maintained a 4.8/5 CSAT rating while consistently achieving 95-100% Quality Assurance scores.
SAPFive9QualityzeCRMWorkforce Management SystemsCustomer SatisfactionQuality AssuranceEscalation ManagementOnboardingProcess Improvement

Education

The University of the West Indies Open Campus
Pursuing a Certificate in Social Work, currently in progress.
Ardenne High School
Completed high school education, earning a diploma.

About

Experience

Senior Customer Service Specialist

Education

The University of the West Indies Open Campus

Ardenne High School

About

Experience

Senior Customer Service Specialist

Education

The University of the West Indies Open Campus

Ardenne High School