Siyabonga Horatia Dlamini

I'm looking for a role where I can apply quality assurance, customer service, ticket resolution, email, chat, and guest-support experience while continuing to learn, uphold professional standards, and contribute to team success. I'm currently resolving patient tickets as a Quality Assessor and Back-office Agent at Response BPO, working accurately and efficiently to meet daily targets and support timely medication delivery. Onboard MSC Cruises and Disney Cruise Line, I provided professional beverage service, maintained a fully stocked bar, and responded promptly to guest inquiries in high-pressure environments. I've also worked as an Online English Tutor at MPC Connect, tutoring Polish students of all ages, scheduling lessons, and reporting on each shift. Across quality assurance and customer service roles at Connect IQ and Call Insight, I've conducted calibration calls, supported KPI and productivity tracking, taken customer service calls, and continuously upskilled across campaigns. I bring a professional, diplomatic approach and care about both team success and high-quality guest interactions.