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Slaven Trivundza
Open to opportunitiesSalesforce Manager
Salesforce Manager at Acronis, bringing Agentforce case handling live in production.
SerbiaSalesforce Manager at Acronis
Experience
Salesforce Manager
Own the CRM as the single source of truth for revenue and support across a global, enterprise-scale SaaS business. Lead a 14-person team of administrators, developers, and analysts, and drive the revenue systems roadmap, architecture decisions, and release governance.
SalesforceRevenue OperationsCRMGTM SystemsAgentforceFlowN8nCopadoData QualityRelease ManagementTeam LeadershipStakeholder Management
Senior Salesforce Consultant
Delivered CRM consulting for enterprise clients, covering discovery, operating-model design, build, UAT, training, and go-live. Built forecasting reports and dashboards, designed CRM solutions, and ran requirements workshops with commercial and technical stakeholders.
SalesforceCRM ConsultingForecastingDashboardingUATTrainingCopadoData MigrationIntegrationRequirement Workshops
Salesforce Consultant
Built and maintained marketing automation campaigns in Journey Builder, and led Sales Cloud implementation and user onboarding for multiple departments and business units.
SalesforceMarketing CloudSalesforce Journey BuilderSales CloudUser Onboarding
Senior CRM Analyst
Built, trained, and managed a team of 3 admins, and led a Salesforce optimization and Lightning migration project with external consultants. Delivered tracking reports to stakeholders and monitored adoption rates globally.
SalesforceCRMTeam ManagementLightning MigrationReportingAdoption Rate Monitoring
Freelance Salesforce work
Provided freelance Salesforce consulting services.
Salesforce
Salesforce Business Analyst
Designed and implemented a Salesforce marketing process that automated Sales–Marketing communication and linked campaign influence to opportunities for ROI reporting. Built dashboards and reports for all team functions.
SalesforceMarketing AutomationDashboardingReportingROI Analysis
Salesforce Administrator
Supported the Sales Cloud user base and implemented workflows and approval processes. Trained Sales and Marketing teams globally.
SalesforceSales CloudWorkflow ManagementApproval ProcessesTraining
Education
PIM University
Bachelor of Economics degree from PIM University in Banja Luka.
Zagreb School of Economics and Management
Completed the Sales Educational Program at Zagreb School of Economics and Management in May 2012.
Completed the Sales Educational Program at Zagreb School of Economics and Management in May 2012.